Susan Dale with CarePartners Living: Families that come to us are very overwhelmed, don’t know where to start or what’s the process. They come in for the holidays and maybe (more…)
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*The following is the output of transcribing from an audio recording. Although the transcription is largely accurate, in some cases it is incomplete or inaccurate due to inaudible passages or transcription errors.
The following podcast is provided by care partners living and answers for elders radio. And happy Thanksgiving weekend everyone. We are back to answers for Alder’s Radio and I am here with Susan Dale From Care Partners Living in Susan you are first time guests. Care Partners has been here a lot and we love you guys, but I’m so glad you joined us from the care partners team. Thank you for being here on this Thanksgiving weekend. Well, thank you for inviting me. It is a thrill and an honor to be here today and I am looking forward to sharing a lot of the very thankful reasons why I love doing what I do well, and that’s the thing that is all about today, because you know we are here. Obviously we work with families all over greater paget sound and we know the sacrifices that families are making every day for their loved ones, and you guys, even probably more so, have that kind of exposure to that. Tell me a little bit about what care partners actually they’re your experiences with families here and and how do you help them? You know, families that come to us are usually very, very overwhelmed. They don’t know where to go, where to start. What’s the process? You know, I they come in for the holidays, as well know, and maybe they haven’t seen their loved one for quite some time and now all of a sudden they see this significant change. Or the family who are here locally are dealing with it on a daily basis and they’re just like, well, yes, this has been going on will you haven’t been here. I have and I’m dealing with all of right. And so for them it’s really about I’m trying to give them a basis by which to start and really give them resources and help them define what it is that they’re looking for. How can I be of service to you as a family member to really help navigate so many areas, because sometimes it isn’t just about placing them in an assisted living or a memory care, but giving them additional resources, because families aren’t always ready to take that first leap. Or this weekend they may start to see, you know, they’re coming together as a family and there’s so much diversity and families, not only in opinions and and perspectives, but also, you know, you’ve got some family members that beat maybe with Marmor Dad every day that may not notice that subtle changes and then all of a sudden, you know, a brother sister comes in from out of town for Thanksgiving and their going wow, what’s happened? What’s going on with dad? You know, I’m seeing these things. And then there starts this amazing awareness that I think that families wouldn’t I mean, in a lot of ways, like you say, it can be very defiant, very decisive, very overwhelming, because the one who is here, that’s dealing with it every day, oftentimes says, you know what, where view been right? We’re view bits that and and talking about being grateful. You know how many families are not grateful for the person that’s there for dad every day or there for mom every day, and thinking about all the sacrifices that I family caregiver or, you know, an adult child goes through to keep their parent, you know, at least up. You know, up to speed. You know it. The statistics are overwhelming about how many adult children are there spending, you know, twenty thirty hours a week? And you know what, and we talked a lot about taking care of oneself. Big You know, that is the price if you don’t take care of yourself and do self care you can’t take care of your loved one. MMM, and we talk a lot about that with families, is that take a look at yourself first, right, make sure you’re taking care of you and then take care of your love to what absolutely and I think a lot of times families miss out on that because they’re so caught up in the daytoday care of their loved one that they can’t possibly look beyond that, because I can’t lift their eyes long enough to do that. So in our communities we do talk a lot of two families about taking care of themselves so important. It’s interesting to Susan because when I was taking care of my mom, I just didn’t realize the support that I had from the care community that my mom lived in, like care partners, and you know, after she passed away it was like all of that was gone. And you don’t realize at the time because you’re so wrapped up in, you know, making sure that everything is taken care of for your loved one and you kind of put yourself last. You don’t realize that those individuals that were supporting your mom or your dad were also supporting you. Right and and that’s the thing. I think that I that one of my biggest takeaways after she passed away was all of a sudden that was gone for me and and I have so much gratitude for providers like you, for family members like me who was there on the front line trying to do right by my mom. And that’s it. kind of goes both ways. One of the scenarios they wanted to share with you today was our family nights, which we do in a lot of our communities. It is our way of supporting the families and not only the people that move in with us, but you know, we have to have families taken care of as well, because once they entrust their love doing to us, now they’re left with this void of holy how dom I gonn confusion and and you know, thinking about that. You know these things. So we are talking to Susan Dale and Susi, you are with care partners. Tell us a little bit about your role with care partners. Well, I am the regional sales and marketing director for the South End Communities, which include our Meridian Hills or Charlton place, the cottages at university place, the cottages that Edgewood, and we serve a lot of the seniors in our area and my role for that, for the company, is to really be there to support not only the staff that we have in each of those communities, but also our sales and marketing in that end as well, but also to provide some ongoing support for our executive directors and the staff and that each of our communities, and and you know, each one of your communities are a little bit unique in the fact that they have specialist stations. I know we’ve talked a lot on the show about the cottages and and what they do to for seniors with that have Alzheimer’s dementia, and that’s an amazing type of a concept that you have. Tells us about the concept for the other communities? Well, I’m reading in Hills and Charlton place, our assisted living communities, that both accept private pay and Medicaid through the door, which is very, very unique out there in the community because so oftentimes are you look around and everybody has to pay privately and it’s so expensive right. And so what happens to the person that doesn’t have the funds to move their love doing into an assisted living where do they go? Where did they find housing. Well, the beauty of working for care partners is that we provide that additional support out there in the community and we say, you know what, we do have communities that provide both. You know, if your loved one only has a small amount of money, we’re going to help you be able to get her qualified over a period of time on to medicate so we can transition. They can start off being privately and then transition into Medicaid. For others it’s about I don’t have that kind of money. My loved one needs to have of support and assisted living and I don’t know where to turn. And so we can offer that to these families in our assisted both Charlton place and Meridian Hills. So it’s a their lovely communities. The staff that have been in each of those communities are Charlton Executive Director, nurses and a lot of the support staff have been in those communities for years. Jim Severa Executive Director at Charlton. He’s been with a company for well over seven to eight years. That’s amazing. Bob Who is the executive director at Meridian Hills, has been with a company for equally for at least four to five years. So they’ve definitely have that core base sure and can support and help families because they they understand it right right, and that’s the key is when you’re talking about the relationship with families and really talking about this piece of a family sacrifice, you guys recognize, I guess, the void and the sacrifice and I think that’s the thing by doing your family nights and doing different things. But I think the other thing is is just your the level that you do to educate, which is so important. I always say the biggest stress taking care of a senior isn’t the fact of the fact that you know the emotions themselves, it’s the situation of not knowing what you don’t know and feeling that pressure of what am I missing and what am I supposed to do and what do I do next and what’s going to happen, and it’s like you can sometimes feel like you’re on this wild ride, that you have no clue even where, that you know where the rains are to hold on, you know, and that’s the thing. I think that that as we start to help our loved ones in that capacity, you guys are just an amazing resource. Whether whether anybody moves into your community or not. You’re still that. You’re still that. You know that, you know that resource for families in you know the area and of course your area is a Pierce County area, so that’s it’s cor amazing. That’s amazing, you know, and it’s really exciting. One of the other communities that I left out of our group was our community down in lacy as well, that cottages at lacy, which is a brand new building as well. I do want to give a shout out to them and our new rent and community that’s going to be opening up. That’s also going to be a cottage. But in addition, we’re really grateful that we can provide ongoing education. That’s what we do in all of those communities, is that we definitely provide ongoing education for the families, and you know, that is, I think, one of the key distinctions that care partners makes in you know, in this time of Thanksgiving, I really want to say how grateful I am for you guys. Not only yes, you guys are amazing partners with us on answers for elders and we are so proud to have you as our platinum sponsors of the show, but also really knowing just where your heart is and I am so grateful for who you are, for the community, and you know, Your sacrifices in your dedication to this community has been, you know, unsurpassed, and so thank you from the bottom of my heart for what you do, and we want to thank all the families out there for entrusting us with their loved ones and for even just allowing us to be a resource for them. That’s great. So how do we reach you, Susan? You can reach me directly odd at two, three, three, eight, one six ninety four six, or you can go on to our website at care partners livingcom and you can look us up that way as well. Wonderful. Have a wonderful holiday to you yours well. Thank you so much for invite me today. The preceding podcast was provided by care partners living and answers for elders radio. To contact care partners living, go to care partners livingcom.
Suzanne Newman, host of the Answers for Elders radio show and podcast, proclaims often, “Caring for my mom was the hardest thing I ever have done, but it was also my greatest privilege.” Following a career of over 25 years in sales, media, and marketing management, Suzanne embarked on a 6-year-journey caring for her mother. Her trials and tribulations as a family caregiver inspired an impassioned life mission outside of the corporate world to revolutionize the journey that so many other American families also find themselves on. Answers for Elders provides education, help, and support to families, caregivers, and seniors across the country who are experiencing their own unique journey within the complicated world of Eldercare. Each week, Suzanne is joined by vetted professional experts in over 65 categories including health & wellness, life changes, living options, money, law, and more. Suzanne lives in Edmonds, Washington with her husband, Keith, and their two doodle dogs, Whidbey and Skagit.