Heartland Home Health Care
Quality Measures
(Reported 01-01-2022)
| Date | Quality of patient care star rating |
| 1/2023 | 3.5 |
| Date | How often the home health team began their patients' care in a timely manner |
| 1/2023 | 91.7 |
| Date | How often the home health team taught patients (or their family caregivers) about their drugs |
| 1/2023 | 99.6 |
| Date | How often the home health team determined whether patients received a flu shot for the current flu season |
| 1/2023 | 82 |
| Date | How often patients got better at walking or moving around |
| 1/2023 | 87.4 |
| Date | How often patients got better at getting in and out of bed |
| 1/2023 | 90 |
| Date | How often patients got better at bathing |
| 1/2023 | 87.6 |
| Date | How often patients' breathing improved |
| 1/2023 | 87 |
| Date | How often patients got better at taking their drugs correctly by mouth |
| 1/2023 | 84.2 |
| Date | How often home health patients had to be admitted to the hospital |
| 1/2023 | 17.1 |
| Date | How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted |
| 1/2023 | 13 |
| Date | How often physician-recommended actions to address medication issues were completely timely |
| 1/2023 | 100 |
Patient Surveys
(Reported 01-01-2022)
| Date | HHCAHPS Survey Summary Star Rating | Number of completed Surveys | Response rate |
| 1/2023 | 4 | 226 | 35 % |
| Date | Star Rating for health team gave care in a professional way | Number of completed Surveys | Response rate |
| 1/2023 | 4 | 226 | 35 % |
| Date | Percent of patients who reported that their home health team gave care in a professional way | Number of completed Surveys | Response rate |
| 1/2023 | 88 | 226 | 35 % |
| Date | Star Rating for health team communicated well with them | Number of completed Surveys | Response rate |
| 1/2023 | 4 | 226 | 35 % |
| Date | Star Rating team discussed medicines, pain, and home safety | Number of completed Surveys | Response rate |
| 1/2023 | 4 | 226 | 35 % |
| Date | Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them | Number of completed Surveys | Response rate |
| 1/2023 | 83 | 226 | 35 % |
| Date | Star Rating for how patients rated overall care from agency | Number of completed Surveys | Response rate |
| 1/2023 | 4 | 226 | 35 % |
| Date | Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Number of completed Surveys | Response rate |
| 1/2023 | 90 | 226 | 35 % |
| Date | Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family | Number of completed Surveys | Response rate |
| 1/2023 | 83 | 226 | 35 % |
Heartland Home Health Care Location
About West Branch, Michigan
West Branch, a city located in the state of Michigan (MI), is home to a population of approximately 2,198 people. West Branch boasts a median age of 39.8, with around 31.6% of its residents aged 60 or above. 9% of the population identifies as US Veterans. 24.5% of West Branch residents are disabled. The city has an average household income of $41,741, while the unemployment rate stands at 6.7%, and around 19.7% of the population is considered to be living below the poverty level. In terms of housing, the average home value in West Branch is $109,727, with a monthly rent averaging $792.
About Home Care
Home care includes a broad spectrum of services and supports, all with one primary objective: to facilitate ways for you to maintain your independence, ensure your safety, and enable you to stay in the comfort of your own home for a longer period. It's about providing you with the assistance you need, when you need it, without compromising on your autonomy or personal space.
Home care for seniors is any service or support that provides independence and safety with the intention of improving one’s quality of life while aging in place. Home care and home health care can be provided by family members, professional caregivers, and healthcare professionals. Home care may include personal care assistance, companionship, and even skilled nursing, often through agencies or privately contracted and licensed caregivers.When Should You Choose Home Care?
Everyone is different and everyone lives under different circumstances. However, here are a few factors for seniors and their families to look out for: Everyday tasks have become more difficult (cooking, cleaning, laundry, etc.), forgetfulness, loneliness, good hygiene is becoming harder to maintain, frequent falls, decline in mobility, weakened motor skills.
