Homechoice Health Services Memphis, TN


Overall Rating Based on
720 Surveys & Reviews


Contacts

Address: 6077 Primacy Pkwy Ste 230
Memphis, TN
Phone: (901) 380-4404

Profile

Registered with Medicare? Yes
CMS Certification Number (CCN)*: 447263
Type of Ownership: PROPRIETARY
Certification Date: 03-15-1984
Services: Nursing Care
Physical Therapy
Occupational Therapy
Medical Social
Home Health Aide

Quality Measures

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
Quality of Patient Care Star Rating
+1(+12.50%)

Date Quality of Patient Care Star Rating
01-01-2022 4.5
10-30-2020 4.0
04-30-2020 4.5
02-20-2020 4.5
10-29-2019 4.5
06-24-2019 4.5
03-27-2019 4.5
01-23-2019 4.0
10-24-2018 4.0
07-25-2018 4.0
04-11-2018 4.0
01-24-2018 3.5
10-24-2017 4.0
07-12-2017 4.0
04-12-2017 4.0
01-26-2017 4.0
How offten the home health team began their patient' care in a timely manner
96.3%
+2(+2.12%)

Date How offten the home health team began their patient' care in a timely manner
01-01-2022 96.3
10-30-2020 94.3
04-30-2020 92.2
02-20-2020 91.9
10-29-2019 92.8
06-24-2019 92.3
03-27-2019 92.7
01-23-2019 93.5
10-24-2018 93.7
07-25-2018 94.8
04-11-2018 95.3
01-24-2018 95.7
10-24-2017 96.3
07-12-2017 96.3
04-12-2017 96.4
01-26-2017 96.5
How offten the home health team taugh patients (or their family caregivers) about their drugs
99.6%
+3(+3.53%)

Date How offten the home health team taugh patients (or their family caregivers) about their drugs
01-01-2022 99.6
10-30-2020 96.2
04-30-2020 93.8
02-20-2020 94.5
10-29-2019 96.0
06-24-2019 96.6
03-27-2019 96.6
01-23-2019 95.6
10-24-2018 94.3
07-25-2018 94.7
04-11-2018 94.4
01-24-2018 95.4
10-24-2017 97.1
07-12-2017 97.2
04-12-2017 97.9
01-26-2017 98.7
How often the home health team checked patients' risk of falling
96.3%
+1(+0.52%)

Date How often the home health team checked patients' risk of falling
01-01-2022 Not provided
10-30-2020 96.3
04-30-2020 95.8
02-20-2020 96.6
10-29-2019 98.6
06-24-2019 98.7
03-27-2019 98.6
01-23-2019 97.9
10-24-2018 96.8
07-25-2018 96.6
04-11-2018 96.8
01-24-2018 97.6
10-24-2017 98.5
07-12-2017 98.6
04-12-2017 99.2
01-26-2017 99.5
How often the home health team checked patients for depression
96.5%
+0(+0.10%)

Date How often the home health team checked patients for depression
01-01-2022 Not provided
10-30-2020 96.5
04-30-2020 96.4
02-20-2020 97.3
10-29-2019 98.4
06-24-2019 98.3
03-27-2019 97.2
01-23-2019 96.3
10-24-2018 96.0
07-25-2018 95.3
04-11-2018 95.6
01-24-2018 96.1
10-24-2017 96.9
07-12-2017 97.0
04-12-2017 97.7
01-26-2017 97.9
How often the home health team determined whether patients received a flu shot for the currnet flu season
77.8%
+3(+4.29%)

Date How often the home health team determined whether patients received a flu shot for the currnet flu season
01-01-2022 77.8
10-30-2020 74.6
04-30-2020 74.8
02-20-2020 74.9
10-29-2019 76.5
06-24-2019 76.3
03-27-2019 75.7
01-23-2019 73.9
10-24-2018 69.7
07-25-2018 64.2
04-11-2018 64.1
01-24-2018 64.8
10-24-2017 70.0
07-12-2017 70.4
04-12-2017 72.7
01-26-2017 71.6
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot).
77.4%
+0(+0.26%)

Date How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot)
01-01-2022 Not provided
10-30-2020 77.4
04-30-2020 77.2
02-20-2020 75.1
10-29-2019 75.5
06-24-2019 74.8
03-27-2019 72.3
01-23-2019 71.6
10-24-2018 69.8
07-25-2018 67.2
04-11-2018 67.9
01-24-2018 69.2
10-24-2017 71.5
07-12-2017 71.9
04-12-2017 73.3
01-26-2017 74.8
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
89%
-1(-0.67%)

Date With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
01-01-2022 Not provided
10-30-2020 89.0
04-30-2020 89.6
02-20-2020 89.2
10-29-2019 93.4
06-24-2019 95.0
03-27-2019 96.0
01-23-2019 98.3
10-24-2018 98.0
07-25-2018 98.1
04-11-2018 97.8
01-24-2018 97.5
10-24-2017 98.2
07-12-2017 98.3
04-12-2017 98.6
01-26-2017 98.7
How often patients got better at walking or moving around
85.8%
-1(-0.69%)

Date How often patients got better at walking or moving around
01-01-2022 85.8
10-30-2020 86.4
04-30-2020 86.6
02-20-2020 86.4
10-29-2019 87.4
06-24-2019 86.5
03-27-2019 85.7
01-23-2019 85.2
10-24-2018 83.2
07-25-2018 79.6
04-11-2018 78.0
01-24-2018 77.6
10-24-2017 76.4
07-12-2017 76.3
04-12-2017 77.0
01-26-2017 75.5
How often patients got better at getting in and out of bed
91.7%
+9(+10.35%)

Date How often patients got better at getting in and out of bed
01-01-2022 91.7
10-30-2020 83.1
04-30-2020 86.9
02-20-2020 87.9
10-29-2019 88.6
06-24-2019 86.9
03-27-2019 85.9
01-23-2019 84.8
10-24-2018 83.5
07-25-2018 79.4
04-11-2018 76.9
01-24-2018 74.9
10-24-2017 73.1
07-12-2017 73.0
04-12-2017 72.8
01-26-2017 70.9
How often patients got better at bathing
92.2%
+1(+0.99%)

Date How often patients got better at bathing
01-01-2022 92.2
10-30-2020 91.3
04-30-2020 90.1
02-20-2020 89.7
10-29-2019 89.8
06-24-2019 89.4
03-27-2019 88.0
01-23-2019 86.9
10-24-2018 86.5
07-25-2018 83.1
04-11-2018 82.7
01-24-2018 82.1
10-24-2017 81.0
07-12-2017 80.9
04-12-2017 81.9
01-26-2017 80.6
How often patients' breathing improved
92.3%
+2(+2.44%)

Date How often patients' breathing improved
01-01-2022 92.3
10-30-2020 90.1
04-30-2020 88.6
02-20-2020 89.2
10-29-2019 90.9
06-24-2019 91.5
03-27-2019 91.1
01-23-2019 89.0
10-24-2018 88.0
07-25-2018 83.1
04-11-2018 82.4
01-24-2018 82.4
10-24-2017 80.7
07-12-2017 80.7
04-12-2017 81.5
01-26-2017 80.1
How often patients' wounds improved or healed after an operation
95.1%
-2(-1.65%)

Date How often patients' wounds improved or healed after an operation
01-01-2022 Not provided
10-30-2020 95.1
04-30-2020 96.7
02-20-2020 95.6
10-29-2019 94.2
06-24-2019 96.5
03-27-2019 89.1
01-23-2019 88.4
10-24-2018 87.3
07-25-2018 89.5
04-11-2018 95.4
01-24-2018 96.9
10-24-2017 97.6
07-12-2017 97.6
04-12-2017 94.1
01-26-2017 93.5
How often patients got better at taking their drugs correctly by mouth
93.1%
+9(+10.70%)

Date How often patients got better at taking their drugs correctly by mouth
01-01-2022 93.1
10-30-2020 84.1
04-30-2020 84.2
02-20-2020 85.6
10-29-2019 86.3
06-24-2019 84.3
03-27-2019 84.3
01-23-2019 81.1
10-24-2018 80.0
07-25-2018 76.9
04-11-2018 75.3
01-24-2018 73.2
10-24-2017 69.8
07-12-2017 69.7
04-12-2017 69.1
01-26-2017 66.2
How often home health patients had to be admitted to the hospital
15.6%
+0(+0.00%)

Date How often home health patients had to be admitted to the hospital
01-01-2022 15.6
10-30-2020 15.6
04-30-2020 15.3
02-20-2020 15.3
10-29-2019 15.3
06-24-2019 16.4
03-27-2019 16.4
01-23-2019 16.4
10-24-2018 16.4
07-25-2018 17.2
04-11-2018 18.2
01-24-2018 16.4
10-24-2017 17.3
07-12-2017 17.0
04-12-2017 16.6
01-26-2017 17.1
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
12.4%
+0(+0.00%)

Date How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
01-01-2022 12.4
10-30-2020 12.4
04-30-2020 10.9
02-20-2020 10.9
10-29-2019 10.9
06-24-2019 12.6
03-27-2019 12.6
01-23-2019 12.6
10-24-2018 12.6
07-25-2018 12.0
04-11-2018 12.4
01-24-2018 13.1
10-24-2017 14.1
07-12-2017 13.4
04-12-2017 12.8
01-26-2017 12.4
How often patients developed new or worsened pressure ulcers
0.2%
+0(+0.00%)

Date How often patients developed new or worsened pressure ulcers
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 0.2
02-20-2020 0.2
10-29-2019 0.2
06-24-2019 0.4
03-27-2019 0.6
01-23-2019 0.4
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often physician-recommended actions to address medication issues were completely timely
99.6%
+3(+2.79%)

Date How often physician-recommended actions to address medication issues were completely timely
01-01-2022 99.6
10-30-2020 96.9
04-30-2020 96.6
02-20-2020 97.3
10-29-2019 98.2
06-24-2019 98.5
03-27-2019 97.3
01-23-2019 96.6
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided

Patient Surveys

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
HHCAHPS Survey Summary Star Rating
-1(-25.00%)

Date HHCAHPS Survey Summary Star Rating Number of completed Surveys Response Rate
01-01-2022 3 186 23%
10-30-2020 4 259 24%
04-30-2020 4 275 25%
02-20-2020 4 283 24%
10-29-2019 4 301 25%
06-24-2019 4 335 27%
03-27-2019 4 333 26%
01-23-2019 3 335 27%
10-24-2018 3 323 26%
07-25-2018 3 311 26%
04-11-2018 4 315 26%
01-24-2018 4 315 25%
10-24-2017 4 319 24%
07-12-2017 4 308 22%
04-12-2017 4 322 23%
01-26-2017 4 319 23%
Health team gave care in professional way
-1(-25.00%)

Date Health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 3 186 23%
10-30-2020 4 259 24%
04-30-2020 4 275 25%
02-20-2020 4 283 24%
10-29-2019 4 301 25%
06-24-2019 4 335 27%
03-27-2019 4 333 26%
01-23-2019 3 335 27%
10-24-2018 3 323 26%
07-25-2018 3 311 26%
04-11-2018 3 315 26%
01-24-2018 4 315 25%
10-24-2017 4 319 24%
07-12-2017 4 308 22%
04-12-2017 4 322 23%
01-26-2017 4 319 23%
Percent of patients who reported that their home health team gave care in professional way
88%
-2(-2.22%)

Date Percent of patients who reported that their home health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 88 186 23%
10-30-2020 90 259 24%
04-30-2020 91 275 25%
02-20-2020 90 283 24%
10-29-2019 90 301 25%
06-24-2019 90 335 27%
03-27-2019 89 333 26%
01-23-2019 89 335 27%
10-24-2018 88 323 26%
07-25-2018 88 311 26%
04-11-2018 89 315 26%
01-24-2018 90 315 25%
10-24-2017 91 319 24%
07-12-2017 92 308 22%
04-12-2017 91 322 23%
01-26-2017 91 319 23%
Star Rating for health team communicated well with them
+0(+0.00%)

Date Star Rating for health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 4 186 23%
10-30-2020 4 259 24%
04-30-2020 4 275 25%
02-20-2020 3 283 24%
10-29-2019 4 301 25%
06-24-2019 4 335 27%
03-27-2019 4 333 26%
01-23-2019 4 335 27%
10-24-2018 3 323 26%
07-25-2018 4 311 26%
04-11-2018 5 315 26%
01-24-2018 5 315 25%
10-24-2017 3 319 24%
07-12-2017 4 308 22%
04-12-2017 4 322 23%
01-26-2017 4 319 23%
Percent of patients who reported that their home health team communicated well with them
86%
-1(-1.15%)

Date Percent of patients who reported that their home health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 86 186 23%
10-30-2020 87 259 24%
04-30-2020 88 275 25%
02-20-2020 88 283 24%
10-29-2019 88 301 25%
06-24-2019 88 335 27%
03-27-2019 86 333 26%
01-23-2019 86 335 27%
10-24-2018 86 323 26%
07-25-2018 87 311 26%
04-11-2018 89 315 26%
01-24-2018 88 315 25%
10-24-2017 87 319 24%
07-12-2017 87 308 22%
04-12-2017 87 322 23%
01-26-2017 87 319 23%
Star Rating team discussed medicines, pain, and home safety
-3(-60.00%)

Date Star Rating team discussed medicines, pain, and home safety Number of completed Surveys Response Rate
01-01-2022 2 186 23%
10-30-2020 5 259 24%
04-30-2020 4 275 25%
02-20-2020 4 283 24%
10-29-2019 4 301 25%
06-24-2019 4 335 27%
03-27-2019 3 333 26%
01-23-2019 3 335 27%
10-24-2018 3 323 26%
07-25-2018 2 311 26%
04-11-2018 3 315 26%
01-24-2018 3 315 25%
10-24-2017 4 319 24%
07-12-2017 4 308 22%
04-12-2017 4 322 23%
01-26-2017 3 319 23%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
78%
-9(-10.34%)

Date Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them Number of completed Surveys Response Rate
01-01-2022 78 186 23%
10-30-2020 87 259 24%
04-30-2020 85 275 25%
02-20-2020 85 283 24%
10-29-2019 86 301 25%
06-24-2019 85 335 27%
03-27-2019 85 333 26%
01-23-2019 82 335 27%
10-24-2018 80 323 26%
07-25-2018 81 311 26%
04-11-2018 81 315 26%
01-24-2018 84 315 25%
10-24-2017 85 319 24%
07-12-2017 85 308 22%
04-12-2017 87 322 23%
01-26-2017 86 319 23%
Star Rating for how patients rated overall care from agency
-2(-50.00%)

Date Star Rating for how patients rated overall care from agency Number of completed Surveys Response Rate
01-01-2022 2 186 23%
10-30-2020 4 259 24%
04-30-2020 3 275 25%
02-20-2020 3 283 24%
10-29-2019 3 301 25%
06-24-2019 3 335 27%
03-27-2019 4 333 26%
01-23-2019 3 335 27%
10-24-2018 3 323 26%
07-25-2018 4 311 26%
04-11-2018 3 315 26%
01-24-2018 4 315 25%
10-24-2017 3 319 24%
07-12-2017 3 308 22%
04-12-2017 3 322 23%
01-26-2017 4 319 23%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
82%
-4(-4.65%)

Date Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Number of completed Surveys Response Rate
01-01-2022 82 186 23%
10-30-2020 86 259 24%
04-30-2020 86 275 25%
02-20-2020 85 283 24%
10-29-2019 85 301 25%
06-24-2019 85 335 27%
03-27-2019 82 333 26%
01-23-2019 84 335 27%
10-24-2018 83 323 26%
07-25-2018 82 311 26%
04-11-2018 84 315 26%
01-24-2018 81 315 25%
10-24-2017 83 319 24%
07-12-2017 85 308 22%
04-12-2017 85 322 23%
01-26-2017 87 319 23%
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
74%
-6(-7.50%)

Date Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family Number of completed Surveys Response Rate
01-01-2022 74 186 23%
10-30-2020 80 259 24%
04-30-2020 80 275 25%
02-20-2020 79 283 24%
10-29-2019 77 301 25%
06-24-2019 78 335 27%
03-27-2019 76 333 26%
01-23-2019 76 335 27%
10-24-2018 77 323 26%
07-25-2018 75 311 26%
04-11-2018 78 315 26%
01-24-2018 77 315 25%
10-24-2017 79 319 24%
07-12-2017 81 308 22%
04-12-2017 81 322 23%
01-26-2017 83 319 23%

Review Summary*

Support Services 0 Reviews
Special and Personal Needs 0 Reviews
Communication 0 Reviews
Availability 0 Reviews
Overall Experience 0 Reviews
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5. Overall Experience

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