Methodist Alliance Home Care Memphis, TN


Overall Rating Based on
1032 Surveys & Reviews


Contacts

Address: 6400 Shelby View Dr Ste 101
Memphis, TN
Phone: (901) 516-1800

Profile

Registered with Medicare? Yes
CMS Certification Number (CCN)*: 447086
Type of Ownership: VOLUNTARY NON PROFIT - RELIGIOUS AFFILIATION
Certification Date: 05-05-1971
Services: Nursing Care
Physical Therapy
Occupational Therapy
Speech Pathology
Medical Social
Home Health Aide

Quality Measures

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
Quality of Patient Care Star Rating
-1(-12.50%)

Date Quality of Patient Care Star Rating
01-01-2022 3.5
10-30-2020 4.0
04-30-2020 3.5
02-20-2020 3.5
10-29-2019 3.0
06-24-2019 3.0
03-27-2019 2.5
01-23-2019 2.5
10-24-2018 2.5
07-25-2018 3.0
04-11-2018 3.0
01-24-2018 3.0
10-24-2017 3.0
07-12-2017 3.0
04-12-2017 3.0
01-26-2017 3.0
How offten the home health team began their patient' care in a timely manner
95.1%
+3(+3.71%)

Date How offten the home health team began their patient' care in a timely manner
01-01-2022 95.1
10-30-2020 91.7
04-30-2020 90.2
02-20-2020 89.0
10-29-2019 86.7
06-24-2019 82.2
03-27-2019 76.8
01-23-2019 71.1
10-24-2018 66.0
07-25-2018 62.2
04-11-2018 59.1
01-24-2018 58.9
10-24-2017 61.2
07-12-2017 61.4
04-12-2017 63.0
01-26-2017 66.8
How offten the home health team taugh patients (or their family caregivers) about their drugs
97.7%
-1(-1.11%)

Date How offten the home health team taugh patients (or their family caregivers) about their drugs
01-01-2022 97.7
10-30-2020 98.8
04-30-2020 98.6
02-20-2020 98.4
10-29-2019 98.4
06-24-2019 98.0
03-27-2019 97.7
01-23-2019 97.4
10-24-2018 97.8
07-25-2018 98.1
04-11-2018 98.5
01-24-2018 99.0
10-24-2017 99.1
07-12-2017 99.1
04-12-2017 98.8
01-26-2017 98.8
How often the home health team checked patients' risk of falling
100%
+0(+0.00%)

Date How often the home health team checked patients' risk of falling
01-01-2022 Not provided
10-30-2020 100.0
04-30-2020 100.0
02-20-2020 99.9
10-29-2019 99.7
06-24-2019 99.7
03-27-2019 99.8
01-23-2019 99.8
10-24-2018 100.0
07-25-2018 100.0
04-11-2018 100.0
01-24-2018 100.0
10-24-2017 100.0
07-12-2017 100.0
04-12-2017 100.0
01-26-2017 100.0
How often the home health team checked patients for depression
98.1%
0(-0.30%)

Date How often the home health team checked patients for depression
01-01-2022 Not provided
10-30-2020 98.1
04-30-2020 98.4
02-20-2020 98.4
10-29-2019 98.4
06-24-2019 98.2
03-27-2019 98.0
01-23-2019 97.5
10-24-2018 95.7
07-25-2018 94.2
04-11-2018 93.8
01-24-2018 94.1
10-24-2017 96.1
07-12-2017 96.1
04-12-2017 97.7
01-26-2017 98.2
How often the home health team determined whether patients received a flu shot for the currnet flu season
62.3%
-8(-11.76%)

Date How often the home health team determined whether patients received a flu shot for the currnet flu season
01-01-2022 62.3
10-30-2020 70.6
04-30-2020 72.4
02-20-2020 73.1
10-29-2019 74.6
06-24-2019 74.2
03-27-2019 74.2
01-23-2019 73.5
10-24-2018 73.1
07-25-2018 75.1
04-11-2018 75.0
01-24-2018 74.7
10-24-2017 77.5
07-12-2017 77.4
04-12-2017 79.5
01-26-2017 79.6
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot).
65.3%
-7(-9.43%)

Date How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot)
01-01-2022 Not provided
10-30-2020 65.3
04-30-2020 72.1
02-20-2020 73.7
10-29-2019 74.9
06-24-2019 73.7
03-27-2019 73.1
01-23-2019 72.0
10-24-2018 71.3
07-25-2018 71.5
04-11-2018 71.9
01-24-2018 72.8
10-24-2017 75.4
07-12-2017 75.4
04-12-2017 76.8
01-26-2017 76.7
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
96.2%
+1(+1.37%)

Date With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
01-01-2022 Not provided
10-30-2020 96.2
04-30-2020 94.9
02-20-2020 93.5
10-29-2019 92.1
06-24-2019 91.3
03-27-2019 90.7
01-23-2019 90.9
10-24-2018 93.1
07-25-2018 94.4
04-11-2018 95.6
01-24-2018 97.4
10-24-2017 97.5
07-12-2017 97.5
04-12-2017 97.9
01-26-2017 97.0
How often patients got better at walking or moving around
81.2%
+1(+1.12%)

Date How often patients got better at walking or moving around
01-01-2022 81.2
10-30-2020 80.3
04-30-2020 81.1
02-20-2020 78.5
10-29-2019 76.0
06-24-2019 73.2
03-27-2019 71.5
01-23-2019 72.4
10-24-2018 72.2
07-25-2018 72.5
04-11-2018 72.7
01-24-2018 72.1
10-24-2017 71.1
07-12-2017 71.2
04-12-2017 70.3
01-26-2017 69.0
How often patients got better at getting in and out of bed
86.5%
0(-0.46%)

Date How often patients got better at getting in and out of bed
01-01-2022 86.5
10-30-2020 86.9
04-30-2020 84.7
02-20-2020 81.2
10-29-2019 78.5
06-24-2019 75.6
03-27-2019 74.3
01-23-2019 73.9
10-24-2018 73.1
07-25-2018 72.0
04-11-2018 71.1
01-24-2018 70.3
10-24-2017 69.4
07-12-2017 69.4
04-12-2017 68.9
01-26-2017 66.4
How often patients got better at bathing
85.5%
+1(+0.94%)

Date How often patients got better at bathing
01-01-2022 85.5
10-30-2020 84.7
04-30-2020 84.4
02-20-2020 81.7
10-29-2019 78.1
06-24-2019 74.0
03-27-2019 71.9
01-23-2019 71.4
10-24-2018 72.4
07-25-2018 73.0
04-11-2018 73.2
01-24-2018 73.9
10-24-2017 72.7
07-12-2017 72.8
04-12-2017 71.9
01-26-2017 71.2
How often patients' breathing improved
90.6%
+1(+1.00%)

Date How often patients' breathing improved
01-01-2022 90.6
10-30-2020 89.7
04-30-2020 86.2
02-20-2020 85.7
10-29-2019 84.4
06-24-2019 82.7
03-27-2019 80.9
01-23-2019 79.5
10-24-2018 78.8
07-25-2018 78.0
04-11-2018 78.0
01-24-2018 76.6
10-24-2017 71.0
07-12-2017 70.9
04-12-2017 67.0
01-26-2017 63.0
How often patients' wounds improved or healed after an operation
87.9%
+6(+7.20%)

Date How often patients' wounds improved or healed after an operation
01-01-2022 Not provided
10-30-2020 87.9
04-30-2020 82.0
02-20-2020 80.3
10-29-2019 80.2
06-24-2019 79.9
03-27-2019 83.2
01-23-2019 84.7
10-24-2018 85.3
07-25-2018 86.2
04-11-2018 85.5
01-24-2018 85.9
10-24-2017 87.6
07-12-2017 87.6
04-12-2017 90.8
01-26-2017 92.2
How often patients got better at taking their drugs correctly by mouth
81.4%
+2(+1.88%)

Date How often patients got better at taking their drugs correctly by mouth
01-01-2022 81.4
10-30-2020 79.9
04-30-2020 79.0
02-20-2020 76.4
10-29-2019 71.8
06-24-2019 67.5
03-27-2019 64.9
01-23-2019 63.0
10-24-2018 63.6
07-25-2018 63.0
04-11-2018 63.1
01-24-2018 64.1
10-24-2017 61.7
07-12-2017 61.7
04-12-2017 60.4
01-26-2017 57.7
How often home health patients had to be admitted to the hospital
16.1%
+0(+0.00%)

Date How often home health patients had to be admitted to the hospital
01-01-2022 16.1
10-30-2020 16.1
04-30-2020 18.3
02-20-2020 18.3
10-29-2019 18.3
06-24-2019 18.7
03-27-2019 18.7
01-23-2019 18.7
10-24-2018 18.7
07-25-2018 18.4
04-11-2018 18.1
01-24-2018 17.7
10-24-2017 18.1
07-12-2017 19.2
04-12-2017 19.2
01-26-2017 19.8
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
15.6%
+0(+0.00%)

Date How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
01-01-2022 15.6
10-30-2020 15.6
04-30-2020 14.9
02-20-2020 14.9
10-29-2019 14.9
06-24-2019 12.7
03-27-2019 12.7
01-23-2019 12.7
10-24-2018 12.7
07-25-2018 13.4
04-11-2018 14.2
01-24-2018 13.8
10-24-2017 13.7
07-12-2017 12.9
04-12-2017 12.4
01-26-2017 12.8
How often patients developed new or worsened pressure ulcers
0.6%
+0(+0.00%)

Date How often patients developed new or worsened pressure ulcers
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 0.6
02-20-2020 0.6
10-29-2019 0.6
06-24-2019 0.6
03-27-2019 0.6
01-23-2019 0.5
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often physician-recommended actions to address medication issues were completely timely
93.4%
-3(-2.61%)

Date How often physician-recommended actions to address medication issues were completely timely
01-01-2022 93.4
10-30-2020 95.9
04-30-2020 95.5
02-20-2020 95.0
10-29-2019 95.3
06-24-2019 94.6
03-27-2019 94.2
01-23-2019 94.4
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided

Patient Surveys

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
HHCAHPS Survey Summary Star Rating
-1(-25.00%)

Date HHCAHPS Survey Summary Star Rating Number of completed Surveys Response Rate
01-01-2022 3 289 18%
10-30-2020 4 367 23%
04-30-2020 4 376 23%
02-20-2020 4 366 21%
10-29-2019 4 375 22%
06-24-2019 4 366 21%
03-27-2019 4 367 20%
01-23-2019 4 387 21%
10-24-2018 4 404 22%
07-25-2018 4 453 24%
04-11-2018 4 480 25%
01-24-2018 3 500 26%
10-24-2017 3 512 27%
07-12-2017 3 518 28%
04-12-2017 3 500 28%
01-26-2017 3 473 28%
Health team gave care in professional way
-1(-25.00%)

Date Health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 3 289 18%
10-30-2020 4 367 23%
04-30-2020 4 376 23%
02-20-2020 4 366 21%
10-29-2019 5 375 22%
06-24-2019 4 366 21%
03-27-2019 4 367 20%
01-23-2019 4 387 21%
10-24-2018 4 404 22%
07-25-2018 4 453 24%
04-11-2018 4 480 25%
01-24-2018 3 500 26%
10-24-2017 3 512 27%
07-12-2017 4 518 28%
04-12-2017 4 500 28%
01-26-2017 4 473 28%
Percent of patients who reported that their home health team gave care in professional way
88%
-2(-2.22%)

Date Percent of patients who reported that their home health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 88 289 18%
10-30-2020 90 367 23%
04-30-2020 91 376 23%
02-20-2020 91 366 21%
10-29-2019 91 375 22%
06-24-2019 91 366 21%
03-27-2019 90 367 20%
01-23-2019 91 387 21%
10-24-2018 92 404 22%
07-25-2018 90 453 24%
04-11-2018 90 480 25%
01-24-2018 89 500 26%
10-24-2017 88 512 27%
07-12-2017 89 518 28%
04-12-2017 88 500 28%
01-26-2017 89 473 28%
Star Rating for health team communicated well with them
+0(+0.00%)

Date Star Rating for health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 4 289 18%
10-30-2020 4 367 23%
04-30-2020 4 376 23%
02-20-2020 3 366 21%
10-29-2019 4 375 22%
06-24-2019 4 366 21%
03-27-2019 4 367 20%
01-23-2019 4 387 21%
10-24-2018 3 404 22%
07-25-2018 4 453 24%
04-11-2018 4 480 25%
01-24-2018 3 500 26%
10-24-2017 2 512 27%
07-12-2017 3 518 28%
04-12-2017 3 500 28%
01-26-2017 3 473 28%
Percent of patients who reported that their home health team communicated well with them
85%
-3(-3.41%)

Date Percent of patients who reported that their home health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 85 289 18%
10-30-2020 88 367 23%
04-30-2020 88 376 23%
02-20-2020 89 366 21%
10-29-2019 88 375 22%
06-24-2019 88 366 21%
03-27-2019 87 367 20%
01-23-2019 86 387 21%
10-24-2018 87 404 22%
07-25-2018 85 453 24%
04-11-2018 85 480 25%
01-24-2018 84 500 26%
10-24-2017 83 512 27%
07-12-2017 84 518 28%
04-12-2017 84 500 28%
01-26-2017 84 473 28%
Star Rating team discussed medicines, pain, and home safety
-2(-50.00%)

Date Star Rating team discussed medicines, pain, and home safety Number of completed Surveys Response Rate
01-01-2022 2 289 18%
10-30-2020 4 367 23%
04-30-2020 3 376 23%
02-20-2020 4 366 21%
10-29-2019 3 375 22%
06-24-2019 3 366 21%
03-27-2019 3 367 20%
01-23-2019 3 387 21%
10-24-2018 4 404 22%
07-25-2018 3 453 24%
04-11-2018 3 480 25%
01-24-2018 2 500 26%
10-24-2017 2 512 27%
07-12-2017 3 518 28%
04-12-2017 2 500 28%
01-26-2017 2 473 28%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
79%
-5(-5.95%)

Date Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them Number of completed Surveys Response Rate
01-01-2022 79 289 18%
10-30-2020 84 367 23%
04-30-2020 84 376 23%
02-20-2020 82 366 21%
10-29-2019 81 375 22%
06-24-2019 84 366 21%
03-27-2019 83 367 20%
01-23-2019 83 387 21%
10-24-2018 85 404 22%
07-25-2018 82 453 24%
04-11-2018 81 480 25%
01-24-2018 79 500 26%
10-24-2017 78 512 27%
07-12-2017 79 518 28%
04-12-2017 80 500 28%
01-26-2017 81 473 28%
Star Rating for how patients rated overall care from agency
-2(-40.00%)

Date Star Rating for how patients rated overall care from agency Number of completed Surveys Response Rate
01-01-2022 3 289 18%
10-30-2020 5 367 23%
04-30-2020 4 376 23%
02-20-2020 4 366 21%
10-29-2019 4 375 22%
06-24-2019 4 366 21%
03-27-2019 5 367 20%
01-23-2019 4 387 21%
10-24-2018 4 404 22%
07-25-2018 4 453 24%
04-11-2018 3 480 25%
01-24-2018 4 500 26%
10-24-2017 3 512 27%
07-12-2017 3 518 28%
04-12-2017 3 500 28%
01-26-2017 3 473 28%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
84%
-4(-4.55%)

Date Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Number of completed Surveys Response Rate
01-01-2022 84 289 18%
10-30-2020 88 367 23%
04-30-2020 88 376 23%
02-20-2020 86 366 21%
10-29-2019 88 375 22%
06-24-2019 89 366 21%
03-27-2019 89 367 20%
01-23-2019 89 387 21%
10-24-2018 89 404 22%
07-25-2018 86 453 24%
04-11-2018 84 480 25%
01-24-2018 83 500 26%
10-24-2017 83 512 27%
07-12-2017 83 518 28%
04-12-2017 83 500 28%
01-26-2017 83 473 28%
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
79%
-4(-4.82%)

Date Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family Number of completed Surveys Response Rate
01-01-2022 79 289 18%
10-30-2020 83 367 23%
04-30-2020 85 376 23%
02-20-2020 84 366 21%
10-29-2019 84 375 22%
06-24-2019 83 366 21%
03-27-2019 82 367 20%
01-23-2019 84 387 21%
10-24-2018 83 404 22%
07-25-2018 81 453 24%
04-11-2018 78 480 25%
01-24-2018 77 500 26%
10-24-2017 78 512 27%
07-12-2017 80 518 28%
04-12-2017 81 500 28%
01-26-2017 78 473 28%

Review Summary*

Support Services 0 Reviews
Special and Personal Needs 0 Reviews
Communication 0 Reviews
Availability 0 Reviews
Overall Experience 0 Reviews
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