Crossroads Home Health & Hospice San Francisco,CA


Overall Rating Based on
704 Surveys & Reviews


Contacts

Address: 1109 Vicente Street, Suite 103
San Francisco,CA
Phone: (415) 682-2111

Profile

Registered with Medicare? Yes
CMS Certification Number (CCN)*: 557796
Type of Ownership: PROPRIETARY
Certification Date: 04-18-1997
Services: Nursing Care
Physical Therapy
Occupational Therapy
Speech Pathology
Medical Social
Home Health Aide

Quality Measures

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
Quality of Patient Care Star Rating
+1(+33.33%)

Date Quality of Patient Care Star Rating
01-01-2022 4.0
10-30-2020 3.0
04-30-2020 3.5
02-20-2020 3.5
10-29-2019 3.5
06-24-2019 4.0
03-27-2019 4.0
01-23-2019 4.0
10-24-2018 4.0
07-25-2018 3.5
04-11-2018 3.0
01-24-2018 3.0
10-24-2017 3.0
07-12-2017 3.0
04-12-2017 3.0
01-26-2017 3.0
How offten the home health team began their patient' care in a timely manner
98.5%
+17(+20.71%)

Date How offten the home health team began their patient' care in a timely manner
01-01-2022 98.5
10-30-2020 81.6
04-30-2020 85.1
02-20-2020 90.5
10-29-2019 95.6
06-24-2019 97.6
03-27-2019 99.0
01-23-2019 99.0
10-24-2018 98.6
07-25-2018 97.7
04-11-2018 96.7
01-24-2018 95.8
10-24-2017 92.6
07-12-2017 92.6
04-12-2017 92.7
01-26-2017 92.7
How offten the home health team taugh patients (or their family caregivers) about their drugs
99.2%
+1(+1.12%)

Date How offten the home health team taugh patients (or their family caregivers) about their drugs
01-01-2022 99.2
10-30-2020 98.1
04-30-2020 96.1
02-20-2020 96.1
10-29-2019 96.8
06-24-2019 97.8
03-27-2019 98.7
01-23-2019 98.6
10-24-2018 98.6
07-25-2018 97.9
04-11-2018 97.9
01-24-2018 97.6
10-24-2017 97.3
07-12-2017 97.3
04-12-2017 97.7
01-26-2017 98.0
How often the home health team checked patients' risk of falling
99.8%
0(-0.10%)

Date How often the home health team checked patients' risk of falling
01-01-2022 Not provided
10-30-2020 99.8
04-30-2020 99.9
02-20-2020 99.8
10-29-2019 99.8
06-24-2019 99.8
03-27-2019 99.9
01-23-2019 100.0
10-24-2018 100.0
07-25-2018 100.0
04-11-2018 99.7
01-24-2018 99.5
10-24-2017 99.3
07-12-2017 99.3
04-12-2017 99.0
01-26-2017 99.2
How often the home health team checked patients for depression
99.6%
+0(+0.00%)

Date How often the home health team checked patients for depression
01-01-2022 Not provided
10-30-2020 99.6
04-30-2020 99.6
02-20-2020 99.7
10-29-2019 99.7
06-24-2019 99.6
03-27-2019 99.6
01-23-2019 99.2
10-24-2018 99.1
07-25-2018 98.9
04-11-2018 98.5
01-24-2018 98.0
10-24-2017 96.1
07-12-2017 96.0
04-12-2017 95.7
01-26-2017 95.7
How often the home health team determined whether patients received a flu shot for the currnet flu season
80.3%
-3(-3.49%)

Date How often the home health team determined whether patients received a flu shot for the currnet flu season
01-01-2022 80.3
10-30-2020 83.2
04-30-2020 80.9
02-20-2020 81.4
10-29-2019 81.1
06-24-2019 84.2
03-27-2019 84.6
01-23-2019 84.4
10-24-2018 83.7
07-25-2018 83.9
04-11-2018 83.3
01-24-2018 81.3
10-24-2017 80.8
07-12-2017 80.7
04-12-2017 83.4
01-26-2017 83.5
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot).
88.2%
+1(+0.57%)

Date How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot)
01-01-2022 Not provided
10-30-2020 88.2
04-30-2020 87.7
02-20-2020 89.2
10-29-2019 90.7
06-24-2019 91.6
03-27-2019 92.5
01-23-2019 92.6
10-24-2018 91.3
07-25-2018 90.5
04-11-2018 88.4
01-24-2018 87.5
10-24-2017 87.2
07-12-2017 87.1
04-12-2017 89.2
01-26-2017 91.1
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
98%
-1(-0.51%)

Date With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
01-01-2022 Not provided
10-30-2020 98.0
04-30-2020 98.5
02-20-2020 98.7
10-29-2019 99.1
06-24-2019 99.1
03-27-2019 99.7
01-23-2019 99.5
10-24-2018 99.0
07-25-2018 98.8
04-11-2018 97.0
01-24-2018 94.8
10-24-2017 92.5
07-12-2017 92.4
04-12-2017 92.6
01-26-2017 94.0
How often patients got better at walking or moving around
84.2%
+8(+10.07%)

Date How often patients got better at walking or moving around
01-01-2022 84.2
10-30-2020 76.5
04-30-2020 76.9
02-20-2020 77.5
10-29-2019 78.0
06-24-2019 77.5
03-27-2019 77.2
01-23-2019 75.6
10-24-2018 73.6
07-25-2018 71.2
04-11-2018 68.9
01-24-2018 65.8
10-24-2017 64.1
07-12-2017 64.2
04-12-2017 62.1
01-26-2017 61.9
How often patients got better at getting in and out of bed
85.6%
+7(+8.35%)

Date How often patients got better at getting in and out of bed
01-01-2022 85.6
10-30-2020 79.0
04-30-2020 80.4
02-20-2020 81.7
10-29-2019 80.7
06-24-2019 80.2
03-27-2019 80.6
01-23-2019 76.8
10-24-2018 74.7
07-25-2018 70.6
04-11-2018 67.6
01-24-2018 67.4
10-24-2017 65.1
07-12-2017 65.2
04-12-2017 64.6
01-26-2017 63.1
How often patients got better at bathing
90.0%
+11(+13.78%)

Date How often patients got better at bathing
01-01-2022 90.0
10-30-2020 79.1
04-30-2020 79.3
02-20-2020 80.8
10-29-2019 81.5
06-24-2019 82.2
03-27-2019 82.4
01-23-2019 80.2
10-24-2018 77.1
07-25-2018 73.3
04-11-2018 69.3
01-24-2018 67.1
10-24-2017 66.2
07-12-2017 66.3
04-12-2017 66.3
01-26-2017 67.2
How often patients' breathing improved
86.4%
-2(-1.71%)

Date How often patients' breathing improved
01-01-2022 86.4
10-30-2020 87.9
04-30-2020 88.4
02-20-2020 87.7
10-29-2019 86.8
06-24-2019 85.7
03-27-2019 84.6
01-23-2019 82.1
10-24-2018 79.8
07-25-2018 77.5
04-11-2018 74.9
01-24-2018 72.8
10-24-2017 71.9
07-12-2017 72.1
04-12-2017 71.8
01-26-2017 71.5
How often patients' wounds improved or healed after an operation
93%
-3(-3.23%)

Date How often patients' wounds improved or healed after an operation
01-01-2022 Not provided
10-30-2020 93.0
04-30-2020 96.1
02-20-2020 97.9
10-29-2019 96.3
06-24-2019 96.0
03-27-2019 95.0
01-23-2019 91.5
10-24-2018 93.4
07-25-2018 92.8
04-11-2018 92.0
01-24-2018 92.1
10-24-2017 93.7
07-12-2017 93.7
04-12-2017 96.0
01-26-2017 100.0
How often patients got better at taking their drugs correctly by mouth
85.7%
+13(+18.37%)

Date How often patients got better at taking their drugs correctly by mouth
01-01-2022 85.7
10-30-2020 72.4
04-30-2020 69.1
02-20-2020 69.0
10-29-2019 67.9
06-24-2019 67.8
03-27-2019 66.6
01-23-2019 65.6
10-24-2018 64.0
07-25-2018 62.0
04-11-2018 60.2
01-24-2018 58.5
10-24-2017 59.3
07-12-2017 59.3
04-12-2017 57.8
01-26-2017 58.9
How often home health patients had to be admitted to the hospital
16.1%
+0(+0.00%)

Date How often home health patients had to be admitted to the hospital
01-01-2022 16.1
10-30-2020 16.1
04-30-2020 14.5
02-20-2020 14.5
10-29-2019 14.5
06-24-2019 12.4
03-27-2019 12.4
01-23-2019 12.4
10-24-2018 12.4
07-25-2018 12.1
04-11-2018 13.1
01-24-2018 12.7
10-24-2017 14.7
07-12-2017 13.7
04-12-2017 14.1
01-26-2017 16.2
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
12.6%
+0(+0.00%)

Date How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
01-01-2022 12.6
10-30-2020 12.6
04-30-2020 12.7
02-20-2020 12.7
10-29-2019 12.7
06-24-2019 14.1
03-27-2019 14.1
01-23-2019 13.8
10-24-2018 13.8
07-25-2018 13.6
04-11-2018 13.1
01-24-2018 11.4
10-24-2017 7.4
07-12-2017 10.9
04-12-2017 11.4
01-26-2017 13.6
How often patients developed new or worsened pressure ulcers
0.2%
+0(+0.00%)

Date How often patients developed new or worsened pressure ulcers
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 0.2
02-20-2020 0.2
10-29-2019 0.2
06-24-2019 0.2
03-27-2019 0.1
01-23-2019 0.1
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often physician-recommended actions to address medication issues were completely timely
99.3%
+1(+1.33%)

Date How often physician-recommended actions to address medication issues were completely timely
01-01-2022 99.3
10-30-2020 98.0
04-30-2020 98.9
02-20-2020 99.1
10-29-2019 99.1
06-24-2019 99.3
03-27-2019 99.7
01-23-2019 99.7
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided

Patient Surveys

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
HHCAHPS Survey Summary Star Rating
+0(+0.00%)

Date HHCAHPS Survey Summary Star Rating Number of completed Surveys Response Rate
01-01-2022 3 215 26%
10-30-2020 3 234 18%
04-30-2020 2 255 19%
02-20-2020 3 253 20%
10-29-2019 3 254 19%
06-24-2019 3 277 20%
03-27-2019 3 278 20%
01-23-2019 3 266 19%
10-24-2018 2 253 19%
07-25-2018 2 212 18%
04-11-2018 2 208 18%
01-24-2018 2 205 18%
10-24-2017 2 202 19%
07-12-2017 2 193 18%
04-12-2017 2 174 19%
01-26-2017 2 167 21%
Health team gave care in professional way
+0(+0.00%)

Date Health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 3 215 26%
10-30-2020 3 234 18%
04-30-2020 2 255 19%
02-20-2020 2 253 20%
10-29-2019 3 254 19%
06-24-2019 2 277 20%
03-27-2019 2 278 20%
01-23-2019 2 266 19%
10-24-2018 2 253 19%
07-25-2018 2 212 18%
04-11-2018 2 208 18%
01-24-2018 2 205 18%
10-24-2017 1 202 19%
07-12-2017 2 193 18%
04-12-2017 2 174 19%
01-26-2017 2 167 21%
Percent of patients who reported that their home health team gave care in professional way
87%
+2(+2.35%)

Date Percent of patients who reported that their home health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 87 215 26%
10-30-2020 85 234 18%
04-30-2020 86 255 19%
02-20-2020 86 253 20%
10-29-2019 86 254 19%
06-24-2019 84 277 20%
03-27-2019 84 278 20%
01-23-2019 84 266 19%
10-24-2018 83 253 19%
07-25-2018 84 212 18%
04-11-2018 83 208 18%
01-24-2018 83 205 18%
10-24-2017 82 202 19%
07-12-2017 80 193 18%
04-12-2017 80 174 19%
01-26-2017 80 167 21%
Star Rating for health team communicated well with them
+2(+100.00%)

Date Star Rating for health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 4 215 26%
10-30-2020 2 234 18%
04-30-2020 2 255 19%
02-20-2020 2 253 20%
10-29-2019 2 254 19%
06-24-2019 3 277 20%
03-27-2019 2 278 20%
01-23-2019 2 266 19%
10-24-2018 2 253 19%
07-25-2018 2 212 18%
04-11-2018 2 208 18%
01-24-2018 1 205 18%
10-24-2017 1 202 19%
07-12-2017 2 193 18%
04-12-2017 2 174 19%
01-26-2017 2 167 21%
Percent of patients who reported that their home health team communicated well with them
84%
+5(+6.33%)

Date Percent of patients who reported that their home health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 84 215 26%
10-30-2020 79 234 18%
04-30-2020 80 255 19%
02-20-2020 81 253 20%
10-29-2019 80 254 19%
06-24-2019 79 277 20%
03-27-2019 79 278 20%
01-23-2019 79 266 19%
10-24-2018 80 253 19%
07-25-2018 77 212 18%
04-11-2018 77 208 18%
01-24-2018 76 205 18%
10-24-2017 75 202 19%
07-12-2017 77 193 18%
04-12-2017 79 174 19%
01-26-2017 79 167 21%
Star Rating team discussed medicines, pain, and home safety
-1(-33.33%)

Date Star Rating team discussed medicines, pain, and home safety Number of completed Surveys Response Rate
01-01-2022 2 215 26%
10-30-2020 3 234 18%
04-30-2020 3 255 19%
02-20-2020 4 253 20%
10-29-2019 3 254 19%
06-24-2019 3 277 20%
03-27-2019 3 278 20%
01-23-2019 3 266 19%
10-24-2018 3 253 19%
07-25-2018 2 212 18%
04-11-2018 3 208 18%
01-24-2018 2 205 18%
10-24-2017 2 202 19%
07-12-2017 1 193 18%
04-12-2017 1 174 19%
01-26-2017 1 167 21%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
77%
-5(-6.10%)

Date Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them Number of completed Surveys Response Rate
01-01-2022 77 215 26%
10-30-2020 82 234 18%
04-30-2020 83 255 19%
02-20-2020 85 253 20%
10-29-2019 83 254 19%
06-24-2019 82 277 20%
03-27-2019 82 278 20%
01-23-2019 81 266 19%
10-24-2018 80 253 19%
07-25-2018 81 212 18%
04-11-2018 81 208 18%
01-24-2018 75 205 18%
10-24-2017 74 202 19%
07-12-2017 69 193 18%
04-12-2017 67 174 19%
01-26-2017 70 167 21%
Star Rating for how patients rated overall care from agency
+0(+0.00%)

Date Star Rating for how patients rated overall care from agency Number of completed Surveys Response Rate
01-01-2022 3 215 26%
10-30-2020 3 234 18%
04-30-2020 2 255 19%
02-20-2020 3 253 20%
10-29-2019 3 254 19%
06-24-2019 3 277 20%
03-27-2019 4 278 20%
01-23-2019 3 266 19%
10-24-2018 2 253 19%
07-25-2018 3 212 18%
04-11-2018 2 208 18%
01-24-2018 2 205 18%
10-24-2017 2 202 19%
07-12-2017 2 193 18%
04-12-2017 2 174 19%
01-26-2017 2 167 21%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
83%
+7(+9.21%)

Date Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Number of completed Surveys Response Rate
01-01-2022 83 215 26%
10-30-2020 76 234 18%
04-30-2020 76 255 19%
02-20-2020 79 253 20%
10-29-2019 81 254 19%
06-24-2019 80 277 20%
03-27-2019 82 278 20%
01-23-2019 79 266 19%
10-24-2018 78 253 19%
07-25-2018 76 212 18%
04-11-2018 73 208 18%
01-24-2018 70 205 18%
10-24-2017 72 202 19%
07-12-2017 74 193 18%
04-12-2017 73 174 19%
01-26-2017 75 167 21%
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
73%
-2(-2.67%)

Date Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family Number of completed Surveys Response Rate
01-01-2022 73 215 26%
10-30-2020 75 234 18%
04-30-2020 77 255 19%
02-20-2020 76 253 20%
10-29-2019 76 254 19%
06-24-2019 76 277 20%
03-27-2019 75 278 20%
01-23-2019 77 266 19%
10-24-2018 74 253 19%
07-25-2018 72 212 18%
04-11-2018 73 208 18%
01-24-2018 68 205 18%
10-24-2017 69 202 19%
07-12-2017 68 193 18%
04-12-2017 69 174 19%
01-26-2017 71 167 21%

Review Summary*

Support Services 0 Reviews
Special and Personal Needs 0 Reviews
Communication 0 Reviews
Availability 0 Reviews
Overall Experience 0 Reviews
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1. Support Services

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2. Special and Personal Needs

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3. Communication

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4. Availability

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5. Overall Experience

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