Quality Home Health Services Memphis, TN


Overall Rating Based on
163 Surveys & Reviews


Contacts

Address: 3175 Lenox Park Blvd Ste 104
Memphis, TN
Phone: (901) 881-0645

Profile

Registered with Medicare? Yes
CMS Certification Number (CCN)*: 447584
Type of Ownership: PROPRIETARY
Certification Date: 10-30-2012
Services: Nursing Care
Physical Therapy
Medical Social
Home Health Aide

Quality Measures

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
Quality of Patient Care Star Rating
-1(-20.00%)

Date Quality of Patient Care Star Rating
01-01-2022 2.0
10-30-2020 2.5
04-30-2020 2.5
02-20-2020 2.0
10-29-2019 2.5
06-24-2019 3.0
03-27-2019 3.0
01-23-2019 2.0
10-24-2018 1.5
07-25-2018 1.5
04-11-2018 1.5
01-24-2018 2.0
10-24-2017 1.5
07-12-2017 1.5
04-12-2017 1.5
01-26-2017 1.5
How offten the home health team began their patient' care in a timely manner
88.9%
+2(+1.95%)

Date How offten the home health team began their patient' care in a timely manner
01-01-2022 88.9
10-30-2020 87.2
04-30-2020 91.1
02-20-2020 89.3
10-29-2019 86.4
06-24-2019 84.1
03-27-2019 82.0
01-23-2019 80.2
10-24-2018 79.8
07-25-2018 76.4
04-11-2018 77.9
01-24-2018 77.1
10-24-2017 76.3
07-12-2017 75.8
04-12-2017 75.0
01-26-2017 70.3
How offten the home health team taugh patients (or their family caregivers) about their drugs
100.0%
+5(+5.49%)

Date How offten the home health team taugh patients (or their family caregivers) about their drugs
01-01-2022 100.0
10-30-2020 94.8
04-30-2020 98.1
02-20-2020 97.0
10-29-2019 97.1
06-24-2019 95.3
03-27-2019 95.5
01-23-2019 95.4
10-24-2018 94.5
07-25-2018 95.0
04-11-2018 93.6
01-24-2018 91.4
10-24-2017 88.2
07-12-2017 87.4
04-12-2017 87.8
01-26-2017 88.8
How often the home health team checked patients' risk of falling
98.6%
-1(-1.40%)

Date How often the home health team checked patients' risk of falling
01-01-2022 Not provided
10-30-2020 98.6
04-30-2020 100.0
02-20-2020 100.0
10-29-2019 100.0
06-24-2019 100.0
03-27-2019 100.0
01-23-2019 100.0
10-24-2018 99.0
07-25-2018 99.0
04-11-2018 97.7
01-24-2018 96.9
10-24-2017 96.8
07-12-2017 96.6
04-12-2017 96.1
01-26-2017 98.2
How often the home health team checked patients for depression
65.2%
+23(+53.05%)

Date How often the home health team checked patients for depression
01-01-2022 Not provided
10-30-2020 65.2
04-30-2020 42.6
02-20-2020 46.5
10-29-2019 53.1
06-24-2019 63.5
03-27-2019 72.9
01-23-2019 80.2
10-24-2018 91.1
07-25-2018 97.5
04-11-2018 97.2
01-24-2018 97.8
10-24-2017 96.7
07-12-2017 97.7
04-12-2017 97.5
01-26-2017 98.9
How often the home health team determined whether patients received a flu shot for the currnet flu season
51.9%
-10(-16.16%)

Date How often the home health team determined whether patients received a flu shot for the currnet flu season
01-01-2022 51.9
10-30-2020 61.9
04-30-2020 65.8
02-20-2020 64.8
10-29-2019 69.9
06-24-2019 62.8
03-27-2019 64.0
01-23-2019 57.5
10-24-2018 44.7
07-25-2018 40.3
04-11-2018 40.0
01-24-2018 47.1
10-24-2017 51.4
07-12-2017 51.6
04-12-2017 54.8
01-26-2017 57.6
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot).
67.7%
-10(-12.76%)

Date How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot)
01-01-2022 Not provided
10-30-2020 67.7
04-30-2020 77.6
02-20-2020 70.7
10-29-2019 68.3
06-24-2019 65.7
03-27-2019 60.2
01-23-2019 51.2
10-24-2018 44.6
07-25-2018 42.1
04-11-2018 48.6
01-24-2018 60.0
10-24-2017 68.5
07-12-2017 68.6
04-12-2017 63.0
01-26-2017 58.4
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
86.8%
-10(-10.52%)

Date With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
01-01-2022 Not provided
10-30-2020 86.8
04-30-2020 97.0
02-20-2020 100.0
10-29-2019 100.0
06-24-2019 100.0
03-27-2019 100.0
01-23-2019 97.8
10-24-2018 97.7
07-25-2018 95.8
04-11-2018 96.2
01-24-2018 92.9
10-24-2017 90.5
07-12-2017 90.2
04-12-2017 89.2
01-26-2017 88.2
How often patients got better at walking or moving around
70.1%
+5(+8.18%)

Date How often patients got better at walking or moving around
01-01-2022 70.1
10-30-2020 64.8
04-30-2020 64.4
02-20-2020 63.4
10-29-2019 72.2
06-24-2019 80.4
03-27-2019 76.2
01-23-2019 65.9
10-24-2018 58.4
07-25-2018 54.8
04-11-2018 55.4
01-24-2018 54.4
10-24-2017 51.1
07-12-2017 48.6
04-12-2017 48.8
01-26-2017 49.9
How often patients got better at getting in and out of bed
66.3%
-7(-9.92%)

Date How often patients got better at getting in and out of bed
01-01-2022 66.3
10-30-2020 73.6
04-30-2020 84.3
02-20-2020 75.9
10-29-2019 78.7
06-24-2019 71.3
03-27-2019 64.9
01-23-2019 56.4
10-24-2018 46.3
07-25-2018 47.3
04-11-2018 46.0
01-24-2018 50.6
10-24-2017 49.9
07-12-2017 48.0
04-12-2017 45.5
01-26-2017 45.8
How often patients got better at bathing
74.2%
+0(+0.27%)

Date How often patients got better at bathing
01-01-2022 74.2
10-30-2020 74.0
04-30-2020 67.0
02-20-2020 60.2
10-29-2019 62.7
06-24-2019 61.5
03-27-2019 72.7
01-23-2019 62.7
10-24-2018 60.2
07-25-2018 60.1
04-11-2018 56.9
01-24-2018 66.4
10-24-2017 62.1
07-12-2017 63.3
04-12-2017 65.2
01-26-2017 59.1
How often patients' breathing improved
73.6%
-13(-15.40%)

Date How often patients' breathing improved
01-01-2022 73.6
10-30-2020 87.0
04-30-2020 Not provided
02-20-2020 Not provided
10-29-2019 Not provided
06-24-2019 87.3
03-27-2019 83.2
01-23-2019 75.3
10-24-2018 63.6
07-25-2018 61.6
04-11-2018 58.3
01-24-2018 68.2
10-24-2017 60.9
07-12-2017 59.3
04-12-2017 Not provided
01-26-2017 49.1
How often patients' wounds improved or healed after an operation
%

Date How often patients' wounds improved or healed after an operation
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 Not provided
02-20-2020 Not provided
10-29-2019 Not provided
06-24-2019 Not provided
03-27-2019 Not provided
01-23-2019 Not provided
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often patients got better at taking their drugs correctly by mouth
68.4%
-6(-8.19%)

Date How often patients got better at taking their drugs correctly by mouth
01-01-2022 68.4
10-30-2020 74.5
04-30-2020 80.1
02-20-2020 66.5
10-29-2019 71.1
06-24-2019 60.7
03-27-2019 59.3
01-23-2019 54.7
10-24-2018 54.2
07-25-2018 59.3
04-11-2018 58.6
01-24-2018 62.0
10-24-2017 52.8
07-12-2017 51.2
04-12-2017 49.2
01-26-2017 48.2
How often home health patients had to be admitted to the hospital
%

Date How often home health patients had to be admitted to the hospital
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 Not provided
02-20-2020 Not provided
10-29-2019 Not provided
06-24-2019 Not provided
03-27-2019 Not provided
01-23-2019 Not provided
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
%

Date How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 Not provided
02-20-2020 Not provided
10-29-2019 Not provided
06-24-2019 Not provided
03-27-2019 Not provided
01-23-2019 Not provided
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often patients developed new or worsened pressure ulcers
0%
---

Date How often patients developed new or worsened pressure ulcers
01-01-2022 Not provided
10-30-2020 Not provided
04-30-2020 0.0
02-20-2020 0.0
10-29-2019 0.0
06-24-2019 3.6
03-27-2019 3.1
01-23-2019 2.5
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided
How often physician-recommended actions to address medication issues were completely timely
97.3%
+4(+4.06%)

Date How often physician-recommended actions to address medication issues were completely timely
01-01-2022 97.3
10-30-2020 93.5
04-30-2020 96.3
02-20-2020 98.0
10-29-2019 95.8
06-24-2019 93.9
03-27-2019 94.2
01-23-2019 95.1
10-24-2018 Not provided
07-25-2018 Not provided
04-11-2018 Not provided
01-24-2018 Not provided
10-24-2017 Not provided
07-12-2017 Not provided
04-12-2017 Not provided
01-26-2017 Not provided

Patient Surveys

Measures
Most Recent Rating
(Reported 01-01-2022)
Trend
HHCAHPS Survey Summary Star Rating
+1(+33.33%)

Date HHCAHPS Survey Summary Star Rating Number of completed Surveys Response Rate
01-01-2022 4 41 29%
10-30-2020 3 61 39%
04-30-2020 3 61 43%
02-20-2020 3 56 41%
10-29-2019 3 49 38%
06-24-2019 4 45 35%
03-27-2019 4 44 34%
01-23-2019 4 52 37%
10-24-2018 3 46 35%
07-25-2018 4 43 36%
04-11-2018 Not provided 35 33%
01-24-2018 Not provided 24 26%
10-24-2017 Not provided 30 29%
07-12-2017 Not provided 33 31%
04-12-2017 Not provided 30 28%
01-26-2017 Not provided 34 31%
Health team gave care in professional way
+2(+66.67%)

Date Health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 5 41 29%
10-30-2020 3 61 39%
04-30-2020 2 61 43%
02-20-2020 2 56 41%
10-29-2019 3 49 38%
06-24-2019 4 45 35%
03-27-2019 4 44 34%
01-23-2019 4 52 37%
10-24-2018 2 46 35%
07-25-2018 2 43 36%
04-11-2018 Not provided 35 33%
01-24-2018 Not provided 24 26%
10-24-2017 Not provided 30 29%
07-12-2017 Not provided 33 31%
04-12-2017 Not provided 30 28%
01-26-2017 Not provided 34 31%
Percent of patients who reported that their home health team gave care in professional way
94%
+6(+6.82%)

Date Percent of patients who reported that their home health team gave care in professional way Number of completed Surveys Response Rate
01-01-2022 94 41 29%
10-30-2020 88 61 39%
04-30-2020 88 61 43%
02-20-2020 86 56 41%
10-29-2019 86 49 38%
06-24-2019 90 45 35%
03-27-2019 89 44 34%
01-23-2019 92 52 37%
10-24-2018 83 46 35%
07-25-2018 84 43 36%
04-11-2018 79 35 33%
01-24-2018 77 24 26%
10-24-2017 81 30 29%
07-12-2017 75 33 31%
04-12-2017 82 30 28%
01-26-2017 82 34 31%
Star Rating for health team communicated well with them
+3(+150.00%)

Date Star Rating for health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 5 41 29%
10-30-2020 2 61 39%
04-30-2020 3 61 43%
02-20-2020 2 56 41%
10-29-2019 3 49 38%
06-24-2019 4 45 35%
03-27-2019 4 44 34%
01-23-2019 4 52 37%
10-24-2018 2 46 35%
07-25-2018 4 43 36%
04-11-2018 Not provided 35 33%
01-24-2018 Not provided 24 26%
10-24-2017 Not provided 30 29%
07-12-2017 Not provided 33 31%
04-12-2017 Not provided 30 28%
01-26-2017 Not provided 34 31%
Percent of patients who reported that their home health team communicated well with them
87%
+7(+8.75%)

Date Percent of patients who reported that their home health team communicated well with them Number of completed Surveys Response Rate
01-01-2022 87 41 29%
10-30-2020 80 61 39%
04-30-2020 80 61 43%
02-20-2020 81 56 41%
10-29-2019 83 49 38%
06-24-2019 86 45 35%
03-27-2019 87 44 34%
01-23-2019 83 52 37%
10-24-2018 80 46 35%
07-25-2018 84 43 36%
04-11-2018 81 35 33%
01-24-2018 80 24 26%
10-24-2017 78 30 29%
07-12-2017 71 33 31%
04-12-2017 69 30 28%
01-26-2017 70 34 31%
Star Rating team discussed medicines, pain, and home safety
-1(-25.00%)

Date Star Rating team discussed medicines, pain, and home safety Number of completed Surveys Response Rate
01-01-2022 3 41 29%
10-30-2020 4 61 39%
04-30-2020 3 61 43%
02-20-2020 2 56 41%
10-29-2019 2 49 38%
06-24-2019 1 45 35%
03-27-2019 1 44 34%
01-23-2019 3 52 37%
10-24-2018 4 46 35%
07-25-2018 5 43 36%
04-11-2018 Not provided 35 33%
01-24-2018 Not provided 24 26%
10-24-2017 Not provided 30 29%
07-12-2017 Not provided 33 31%
04-12-2017 Not provided 30 28%
01-26-2017 Not provided 34 31%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
83%
-1(-1.19%)

Date Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them Number of completed Surveys Response Rate
01-01-2022 83 41 29%
10-30-2020 84 61 39%
04-30-2020 81 61 43%
02-20-2020 73 56 41%
10-29-2019 74 49 38%
06-24-2019 70 45 35%
03-27-2019 73 44 34%
01-23-2019 84 52 37%
10-24-2018 85 46 35%
07-25-2018 91 43 36%
04-11-2018 84 35 33%
01-24-2018 84 24 26%
10-24-2017 71 30 29%
07-12-2017 60 33 31%
04-12-2017 67 30 28%
01-26-2017 68 34 31%
Star Rating for how patients rated overall care from agency
+1(+33.33%)

Date Star Rating for how patients rated overall care from agency Number of completed Surveys Response Rate
01-01-2022 4 41 29%
10-30-2020 3 61 39%
04-30-2020 3 61 43%
02-20-2020 4 56 41%
10-29-2019 4 49 38%
06-24-2019 5 45 35%
03-27-2019 5 44 34%
01-23-2019 4 52 37%
10-24-2018 2 46 35%
07-25-2018 4 43 36%
04-11-2018 Not provided 35 33%
01-24-2018 Not provided 24 26%
10-24-2017 Not provided 30 29%
07-12-2017 Not provided 33 31%
04-12-2017 Not provided 30 28%
01-26-2017 Not provided 34 31%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
86%
+6(+7.50%)

Date Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Number of completed Surveys Response Rate
01-01-2022 86 41 29%
10-30-2020 80 61 39%
04-30-2020 81 61 43%
02-20-2020 82 56 41%
10-29-2019 89 49 38%
06-24-2019 91 45 35%
03-27-2019 85 44 34%
01-23-2019 84 52 37%
10-24-2018 78 46 35%
07-25-2018 80 43 36%
04-11-2018 70 35 33%
01-24-2018 67 24 26%
10-24-2017 66 30 29%
07-12-2017 56 33 31%
04-12-2017 65 30 28%
01-26-2017 62 34 31%
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
77%
+1(+1.32%)

Date Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family Number of completed Surveys Response Rate
01-01-2022 77 41 29%
10-30-2020 76 61 39%
04-30-2020 79 61 43%
02-20-2020 79 56 41%
10-29-2019 86 49 38%
06-24-2019 92 45 35%
03-27-2019 89 44 34%
01-23-2019 86 52 37%
10-24-2018 80 46 35%
07-25-2018 78 43 36%
04-11-2018 71 35 33%
01-24-2018 64 24 26%
10-24-2017 60 30 29%
07-12-2017 46 33 31%
04-12-2017 50 30 28%
01-26-2017 58 34 31%

Review Summary*

Support Services 0 Reviews
Special and Personal Needs 0 Reviews
Communication 0 Reviews
Availability 0 Reviews
Overall Experience 0 Reviews
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3. Communication

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5. Overall Experience

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