Suzanne Newman joins Kelley Smith at CarePartners Senior Living to talk about to talk about CarePartners’ history and core values. Learn more at their website.
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*The following is the output of transcribing from an audio recording. Although the transcription is largely accurate, in some cases it is incomplete or inaccurate due to inaudible passages or transcription errors.
The following podcast is provided by care partners living and answers for elders radio, and welcome everyone to be answers for elders radio network. And it’s amazing. I can’t believe that we’re almost halfway through two thousand and twenty two and so many things have happened, for the good answer the not so good, in our world since the pandemic and obviously a lot of things in not in the world. They’re going on today and certainly we’re excited, though on a positive note, because there’s a lot of changes happening and exciting things, and that is with an organization that we all know and love, care partners living, and we are here with our wonderful Kelly Smith and Kelly, welcome back to AFE. We’re so glad you’re here. Thank you, thank you, thank you. It’s good to see you. It’s so good to see you. I just get to see you and on Zoom and one of these days will see each other in person. I know you will like a moving target, but Kelly, I am. You know, I want to talk about some exciting things going on with care partners, but you know, like what we talked about a little earlier, just before we set down. You know, it’s been a while since we’ve really done a spotlight on care partners and other words to really look at you know, who are you? What are your core values, you know, etcetera, etc. So I’m going to first ask you in our first segment right now, to talk about tariffs, about care partners. Care partners has been around for a long time, okay, over twenty years. They merged with round lake properties. So Bill Moore is our owner and Joe Kill Kelly our CEO, and they have built this. When I started eleven years ago, I think we had five communities, okay, got rid of added a couple, got rid of a couple and now we’re fifteen with another six in the hopper. And it is amazing what this company is done and still holds the largest floating Medicaid license in the state of Washington. That is so incredible and I think it’s fantastic because you know, honor those contracts, you know, to allow people to not have that heavy burden on their shoulders about, well, what’ll we outlive our money? That’s not an issue with us. Yeah, you know, it’s okay, we’ve got we were we had the sales called this morning and I was laughing with the team because I said, do you realize we have residents that are with us now, that have been with US longer than I’ve worked for the company? Isn’t that something? And that doesn’t happen everywhere else. Now now it’s you know, but that talks about the care and that talks about finances and that tells people a little bit about who we are. Well, it answers me and it you know, the thing that I love is that you really honor your residence like family, and certainly you wouldn’t kick a family member out. You know, and I know that there’s statistics. I think so latest statistic I read, and of course I’m trying to remember where it comes from, but it’s from a governmental website and I remember, but for over forty percent of seniors that are involved in some sort of long care turn care programs, you know, areas are on that cave, over forty percent. So again, with the way the cost of health care, it is very common for people to run out of money before they’ve passed away and then their families are faced with this seeing what do we do now, because they can’t live where we they were living, and that’s I know that that happened for me with my mother and I certainly had to face moving her and that was traumatic. It was hard on her. And to have a place where you can go, you know you can count on the fact that you’re loved going to move in, never ever have to worry about that factor is wonderful. They can build a family there. So that’s really amazing. Well, let’s think. The other thing that’s important to is because our communities are so connected. You know, it’s not like some other some of our competitors. We really are a connected team. Are Evil Talk to each other, our nurses work in and out of each other’s officers that they need to. Everybody works together. Right, pretty fantastic. So, that being said, your loved one moves in, say, assisted living, and they have a dementia diagnosis, but they’re not. They’re years away from a dementia community. But they move into a cure partners community. They get so well known, but that carries with them over to the memory care regardless of which one they choose. Right, and to me that’s a neat thing is to watch is is that the care is so fluid. Yeah, and you know the residents needs and wants and desires and and preferences come right with them. It’s not a relearned process for our residence. You’ve been with us for a while and, like I said, that’s a that’s any thing to watch. It is, it is and and certainly having the ability to serve seniors in very different types of levels of care that you offer really also gives the security that not only if you move in in your independent living, like you could move into Mount Lake Terris and say, you know and independent, you could become assisted living or if you have a spouse that has dementia or Alzheimer’s, they can be in up at cottage lane upstairs during the day and you could still stay together, which is set up a valuable yeah, the bonded pairs was actually trademark, I believe in two thousand and seventeen got it trade mine and I was so proud of that that we got that done because I was like check us out. But yeah, the bonded there and the bonded pairs. It makes it different. So we do this in all of our buildings that have independent assistant memory care, all of them, Covington, Puel, up Melt Lake terrace there. They all have this capability see so a lot, and the newer vineyard parks, North Creek, spoke cane, they will all have that as well. So the cool thing is is, like I said, you don’t have to separate people that don’t want to be smarted. And, and here’s the problem, though, you get a lot of people that say, well, you guys take Medicare Medicaid. You got to cut corner somewhere. So it’s got to be in the care, it’s got to be in the food, it’s got to be in something. You can’t take Medicaid and still give great care or whatever it looks. I have taken people into the dining rooms before and say, look around, tell me who’s private pay it, who’s Medicaid? Yeah, an’ll eat the same food. Looks pretty good to me. You know. You know who’s assisted living and WHO’s independent. So you don’t know that either, and that’s the point. There’s no medicaid wings. You don’t treat people like they’re difference because they’re different. Pay Emil Yeah, and that’s fine. The thing that we’re very good at, and the reason we’re able to do this is because we’re not top heavy. Now there are four corporate officers in this company. Well, yeah, we’re seen your managers, not four hundred for that run fifteen communities. Yeah, yeah, so that makes you. You tell me that your CEO drives a Chevy truck, I think is what you said. He you know, this is the thing that so amazing because you know a lot of these mansions that are on like Mercer Island and things like that. Yeah, it’s so funny because here they are in these scenarios, you know, and I go that house was on, you know, built by some of me that that founded, Excellis the you know, I’ve seen your living right, no kidding. But then then you you tend to know. There’s here’s the funny thing. And you ever saw Joe and bill come into a building that we own? Nothing? Never, now, you would know they were the owners. You think that somebody’s son to come see his mom? Yeah, that’s exactly what you think. That’s how they present them, that’s how they dress. They don’t walk in with this and these, you know, three piece suits, you know, in this air now acting like you know, hey, you know who I am. They’re not like them. There’s there’s so down to earth and there’s so hard to work for and but I love the Yes factor. Yeah, just like with this lady. You know that we, you and I were talking about earlier. You know, when you call these guys and you say, look, we’ve got a tough situation for a family. We really want to know. Here’s your idea, ninety nine percent of the time they say go do it’s the right thing to do. There’s no policy books with this company, as far as you know what what you do and don’t do in the sales department, because my boss was attitude. Did you do the right thing? You know, right, right, and I certainly can understand the fact that. You know, families are looking for a place. It doesn’t have to be fancy and I think some of the Times people in our industry, and I say inclusive, we forget what’s most important. You know, a lot of times we build these, you know, these fancy communities, not that they’re not beautiful and they’re wonderful, but I think the average family, they look for who’s got the biggest heart, who cares, you know, who steps up and is always there for the community, who is paying attention to the residents, and you know, I told. I’ve told stories before of you know, I remember what I was looking for a place for my mom to live and I was on a you know, a schedule, a pressure because she only had so many days and she had to go to assisted living, and I was, you know, so I was kind of overwhelmed and I was in a fog because I didn’t know what I didn’t know and I didn’t know what questions to ask and I remember going to different communities and the one thing I just told myself, you know, I’m going to look at the residents that I see who’s got the biggest smiles on their faces where we know. I’m going to look at the interaction, because what I know is what will be most important to my mom is can see, you know, will see be happy, and that’s the thing that I wanted to see other people happy, and that’s what we see. And when we go to Vineyard Park, can we get to go there a lot, and that effect of going to Bot all this weekend with therapy dogs, just so you know. But it’s, you know, that’s the exciting thing, is having the ability to connect and have the ability to have those types of, you know, moments that bring about a really good quality of life and well, I never may focus on that. Well, thank you and I’m very proud that we do that. I mean you take a look at, I think, our oldest community that we’ve owned, the longest, I could think, is no creek and it’s our very first memory care will Chinese. It’s not the shiniest pretty in the in the whole building. It doesn’t have a theater, there’s no car outside that doesn’t run. You know, it’s it is what it is. Yeah, a little ten person cottage, you know, too little complexus, with a little patio in the back. But there’s some heart in there, there’s some love in there. Yes, and when you see I’m going to try out to get emotional because I’ve seen it. Yeah, I’ve seen caregivers go out of their way because they really care about these people. I’ve been I’ve seen nurses show up after they’ve worked all day and stay up all night with a with a hospice for resident because hospice didn’t show up. Yeah, yeah, you know, this is the kind of heart that I see behind the people I work with every day, you know, and so amazing and it’s like, you know, and they don’t do it for the glory. They don’t do it. They do it because it’s the right thing to do and making of the right thing to do. In our next segment we’re going to talk about care partners and how you’re growing and some exciting news. So anyway, everyone, Kelly and I are going to be right back right after this. The preceding podcast was provided by care partners living and answers for elders radio. To contact care partners living, go to care partners livingcom
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Founder and CEO of Answers for Elders, Inc., Suzanne Newman proclaims often, “Caring for my mom was the hardest thing I ever have done, but it was also my greatest privilege.” Following a career of over 25 years in sales, media, and marketing management, Suzanne Newman found herself on a 6-year journey caring for her mother. Her trials and tribulations as a family caregiver inspired an impassioned life mission outside of the corporate world to revolutionize the journey that so many other American families also find themselves on. In 2009, she became the founder and CEO of Answers for Elders, Inc., subsequently hosting hundreds of radio segments and podcasts, as well as authoring her first book. Suzanne and Answers for Elders, Inc. have spent 14 years, and counting, committed to helping families and seniors along their caregiving journeys by providing education, resources, and support. Each week on the Answers for Elders podcast, Suzanne is joined by vetted professional experts in over 65 categories including Health & Wellness, Life Changes, Living Options, Money, Law, and more. Suzanne lives in Edmonds, Washington with her husband, Keith, and their two doodle dogs, Whidbey and Skagit.
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