What to Expect from Pinnacle Senior Placements

*The following is the output of transcribing from an audio recording. Although the transcription is largely accurate, in some cases it is incomplete or inaccurate due to inaudible passages or transcription errors.

The following podcast is provided by pinnacles senior placements LLC and answers for elders radio. And Welcome back to answers for elders everyone. We are here with our Wonderful Definite Davis from pinnacle senior placements. DEPHNI, welcome back. Well, thank you so much. You know, I’m excited worked in a talk today because we’ve talked several times now about your service and you do an amazing thing for for seniors and you provide the service for free, which is so incredible. But there’s a lot of people out there that say, Oh, we’re going to find a place for your parent to live, we’re going to do all these things for you, but there’s so much difference in the service and I’m so glad that we have you as part of our you know, not only you know on the radio, but also part of the academy, because you are the kind of company that people, in my opinion, should be working with. Well, I’m glad to find answers with elders also. Allso for elders also because there is a wide variety of people in terms of what services they actually provide to the families and and fortunately I believe, as in two thousand and twelve at the state of Washington decided to regulate placement companies, and so we do have wax in ourcws that oversee what our practices are and what our breast practices should be. My Company, Cinicle, Sing your placements, believes wholeheartedly in the uniqueness of an individual and that there is no shoehorning someone into a particular thing and it’s impossible to do and it’s never successful. I speak pretty boldly about this because I have to undo a lot of placements and it breaks my heart when I see the stress that the families go through, but one more importainly the elder goes through, and it breaks my heart because it didn’t have to happen. And so some of the things that you can expect from a placement company, I believe, should be hands on, eye to eye, eyeball to eyeball, involvement, because on a piece of paper someone looks very different than in real life, and story after story I could tell you that on a piece of paper someone may look kind of risky to take care of or beyond the scope of taking care of or, oh my gosh, this is going to be a challenge. Are they might be feisty or they might be this will, they probably might have a little bit of dementia that or they’re not happy. Wrong SONARIA, you know. And so my my key belief is if there’s a behavior and something’s not going quite right, it’s an unmet need. It’s a basic unmet need and my job is to help be a little shrlock homes and figure out what that unmet need is. And so that’s why it’s so important to meet facetoface, that someone actually is going to meet your mom, I will tell you there are families, and I’m one of these daughters, that kind of type a personality that can take charge and as and when in charge, you know, I can figure this out by myself. But that’s the very family member that probably needs some help, because we can be a little bit railroading. Yeah, and and and domineering and an authoritarian and I’m going to fix it. And you know, you might be well meaning, but that doesn’t work in this kind of situ. Doesn’t. And so you need someone to say and to that personality I have said many times I’m sorry, I’m not the person to help you because I need to meet your mom or your dad? Right, I need to look at the white but they don’t talk, they can’t say anything, or they’re sleeping or it might be a bad day. I that’s okay. I just need to lay eyes on them. I need to be able to know who they are as an individual. Well, here’s the thing that I think is so important. My experience with dealing with a large eight hundred number way back when was that I called the sight hundred number. I talked to this person that deemed to be a professional. I later found out she was basically a salesperson. She didn’t really have anything except for employee training. She didn’t have any, you know, degrees or vast experience like you do. And I basically started getting phone calls and I was really looking for the Linwood area for my mom. I was getting phone calls from communities in Squim you know, and and that story I’ve heard many times, many times. And so, with pinnacles in your placements, are going to really focus on on what’s going to work for you. So with pinnacles in your placements, and I believe with anyone who’s going to be a part of your community of support, should know what your highest values are right. As I stated earlier, there are requirements that are are deemed by the state and we certainly had, you know, uphold to those requirements. But more importantly, is what is going to make everything work. Can you walk into a community and feel at ease and know that, you know, if it’s smaller community, that you can walk in and help yourself to a cup of tea riot or that your your mom has been the hostess with the most is and at three o’clock she has, you know, coffee and cookies every day. And how can we do? Staves to have her cocktail every night, and that is a big deal and I know you know talking about, you know, different things. It’s like those rituals for our parents, and many of them come through. They need to have, you know, they want to have their cocktail in the evening or they want to have a social life. It’s or maybe they you know, they they want to have other types of activities. You’re so well connected with all the communities out there and everyone’s different. That’s right. So the only way to do that is for the advisor, somebody like me, to be actually out in the community. It’s impossible to know on a website what they say. I mean what is the personality of that community? Will you also know the changes? Yes, so, for example, let’s say for it. Sadly, there’s things that happen all the time that maybe state surveys come out and there’s issues with a certain property. You know, the average person doesn’t know that. They might look nice from the outside, but you never know. You know what the personnel issues are with the changes are etc. Somebody like you is dialed in. That’s exactly right. Change of management can change the personality of a building. All of a sudden. We don’t have mariners on in the summertime and we watch the extra innings and it’s me. You know it’s midnight because we’re in the thirteen inning. But right, no, no, no, that’s costing me money with caregivers or whatever the thing is. But it’s changed. That’s my job, that’s the placement agencies job to know. You know, what is the personality of the community? Are they in good standing with the state? When was the last time that that advisor was in the community? You know good part are are? You know, if you’re looking at memory care, where are they on the spectrum and what is the the bulk of the personality or population, excuse me, in their disease process. Where are they and will your loved one fit into that? Right now, you know, there’s there’s a cycle of care in each building and it’s about a three year your cycle is is my anecdotal kind of observation. But your loved one needs to fit in that cycle. It’s impossible for the general consumer, mm, to know that information. That’s what a really good placement agency knows well, know where that cycle is. They know. You know, I might have relationships and I know somebody else that’s a World War Two veteran and they were, you know, in the navy in the South Pacific and that’s really important to your dad and their personalities are similar. The families are going to be similar. I know those things. You probably connecting with Patriots landing or something like that, where carriage is one of our wonderful providers here on our program and you know we do the veterans interviews with Patriots landing and and such a different and wonderful Environment Don’s and in wonderful community. Yeah, there’s all kinds of factors, you know, or or the person that I find that had homing pigeons as a kid and I know in an family home that has homing pigeons and races them. Wow, what a glorious day that was to have that gentleman be able to hearken back to a love of his life. We are talking to Wonderful Daphne Davis from pinnacles senior placements and definitely where do you serve in this greater puget sound area? Pinnacle Senior Placement serves primarily in King County, Pierce County and Thurston County, spilling into snow home ash and kids up as well. But we are very committed to being the very best that we can to our families and and providing a service that we are well educated in. It’s really important when choosing a placement agency is what bres their area of expertise. And here’s the other part. Everyone Pinnacle senior placements services are free to you, so you can call on them, they will help you and you don’t have to pay for anything. So that’s the there’s no downsite whatsoever, no downside what’s for whatsoever at all. We work with all communities of care. We do pro bono work when it’s the right facility for someone to go to and it’s a facility that doesn’t support placement agencies. That is totally okay because it’s the right thing for the right reason every time. So we’re in the closing parts of our time together. But here’s my question. What happens if mom or dad go into the community? Your service doesn’t really end there. Doesn’t know, it doesn’t matter. That’s explain to me. What happens once mom or dad are settled? Obviously you’re kind of there is a coach a little bit right. That’s right. I’ve built a relationship with the family and with the elders and all of our advisors have done that, and so we follow up up to very formally sixty days that we are really in contact with how has the transition going? Are the services that were needed in place? Did we get physical therapy and speech therapy in there? was there a hiccup in the paper one? That’s so important because as your navigators, your negotiating and with the community and everything like that, there’s certain expectations, obviously, that are laid out and then you follow up to make sure that they’ve been absolutely or just learning how to communicate what are might now that my Mama Dad is there. Huh, can I expect this and how do I ask for it? I don’t want to be a squeaky wheel. I don’t want to, you know, jeopardize anything. That’s where I come in and say, let’s do it together. Well, and here’s the beauty of this. You know, every every family is entitled to having a Care Conference and how to have you as part of that care conference is so valuable. Daphne, I love it when I’m invited to care conferences, you know, whether that be at the hospital or at a community after they’ve moved in, or rehab or nursing, skilled nursing facility, because I really get to hear from a medical perspective what’s going on, I get to hear the concerns of the family and I get to see what’s happening with the elder. You know, on what areas of conversation do they kind of stiffing up and get get a little scared? I also think about too, if mom and dad both go into a facility together and then all of a sudden one of them passes away. It’s also, I would assume, a good time to check in absolutely just to make sure mom’s okay in the adjustment period, if there’s any sorts of, you know, assistance she might need that. Maybe she was really playing on dad before, different things like that. I’m I’m assuming that people should check in with you then. Is that? That just makes my heart saying yeah, people let me know, because I know that the relationship is solid and that they trust me, and that’s my number one thing I want with our families as it’s a relationship that you can call me and say, Hey, you know what, something’s changed with my dad and it’s probably because my mom’s in the hospital right now and he’s not getting to the dining room and time. Yeah, or maybe all of a sudden, you know, there’s some things going on that they there. You know that you didn’t expect. Yeah, there’s a behavior. Oh my goodness, and it might be they have something just like an Uti, but it might be something totally different. And the point is to bring in a professional like Daphne who has twenty years of experience in this kind of world. That’s powerful. It’s somebody that can help you understand your family. So so how do we reach to deny? You can reach me at eight fifty five, seven thirty four, one, one, five hundred directly to US or pinnacle senior Placementscom at our website. I’m so glad you’re with us. Thanks again for being here. Thank you. The preceding podcast was provided by pinnacles senior placements LLC and answers for elders radio. To contact pinnacles senior placements, go to pinnacles senior placementscom